Refund Policy

Refund Policy

At Bayt Al Barakah, we value your trust and aim to deliver products and services that meet the highest standards of quality. However, if you are not fully satisfied with your purchase, we have designed this Refund Policy to ensure clarity, fairness, and transparency.

1. General Eligibility

  • Refund requests must be submitted within 7–14 days of the original purchase date (depending on your location and invoice details).

  • To be eligible, products must be returned in unused, unwashed, and original condition with packaging, tags, labels, and accessories intact.

  • Proof of purchase (invoice, receipt, or online order confirmation) is required for processing refunds.

2. Non-Refundable Items

Certain categories of products are not eligible for refunds. These include but are not limited to:

  • Personal care, hygiene, and health-related items.

  • Customized, altered, or personalized orders.

  • Clearance, sale, or promotional items.

  • Products that show signs of use, wear, damage, or tampering.

3. Refund Process

  1. Contact our customer support team or visit the store within the allowed refund period.

  2. Provide order details, reason for refund, and proof of purchase.

  3. Once the product is inspected and approved, your refund will be processed within 7–10 business days.

  4. Refunds will be issued to the original payment method (credit card, debit card, bank transfer, or digital wallet). For cash purchases, refunds may be provided via store credit or bank transfer, subject to company policy.

4. Important Conditions

  • Partial Refunds: In certain cases, only partial refunds may be granted if the returned item is not in its original condition or missing parts due to reasons not caused by us.

  • Shipping Costs: Shipping or delivery charges are generally non-refundable, unless the refund is due to a company error or defective product.

  • Processing Time: Refund timelines may vary depending on your payment provider or bank.

5. Defective, Damaged, or Wrong Items

If you receive a defective, damaged, or incorrect item:

  • Notify us within 48 hours of delivery with proof (images/videos).

  • Once verified, we will either issue a full refund or replace the product at no additional cost, subject to stock availability.

6. Company Rights

  • We reserve the right to deny refund requests that do not comply with the terms of this policy.

  • Policies may be updated or revised at any time without prior notice.